Customers wishing to receive more support offerings during a product's extended support phase - e.g.
ACRONIS SNAP DEPLOY 5 TUTORIAL UPDATE
Customers are encouraged to update to the latest available build to ensure they have the most stable and secure version of the product.
Acronis provides full support for the three latest minor versions of the product.Triage and fix are at Acronis' discretion. A fix is not guaranteed for all software defects. If the issue is resolved in the newer version, an upgrade is considered a valid solution.Ģ The bugfix will be added to the Product Roadmap. Product hotfixes/ patches for selected issues of any severity level 2Ĭumulative updates, including new functionalityġ A solution or workaround is provided at Acronis' discretion. Product hotfixes/patches for critical issues, security issues, and OS support updates Product documentation, Knowledge Base articles, and forum help available on the Acronis websiteįull support by Acronis Customer Central, including root cause investigation by developers for all severity issues 1 Phases of the Support Lifecycle for Business Products Type of Support It includes Acronis online Knowledge Base articles, FAQs, troubleshooting tools, and other resources to help customers resolve common issues. Phase 3: Self-Service Support is available over the course of a product's lifecycle and for seven years after the end of the Extended Support phase.
All support services are available during this phase. Phase 1: Mainstream Support starts on the release date and lasts up until one year after the next product version is released.There are three phases of support for Acronis business products. Acronis Software-Defined InfrastructureĪcronis Support Lifecycle Policy for Business Products.